Category Archives: Real Life

A spot of Snow

Today for the first time since Silke and I moved to the south east of England we had snow worth mentioning. It started to snow yesterday evening and didn’t stop before noon. As such heavy snowfall is unusual for this part of the country it caused a massive chaos. The treacherous conditions on the roads resulted in several accidents, trains had to be cancelled and both the buses and the tube in London weren’t operating. The airports in the area had to either cancel a lot of flights or even close down.

By contrast Silke and I had a really nice day. As we are both fortunate enough to be able to work from home we could avoid the traffic chaos. Silke took a few photos in the morning and we had a snowball fight afterwards. 🙂

Snowy Garden

During our lunch break we even build a small snowman.

Our Little Snowman

In the afternoon it got a bit warmer and the snow began to melt. I guess that most of it will be gone by tomorrow.

Thank you DHL

In the past I was quite pleased with the delivery services offered by DHL. Packages usually arrived quickly and if I wasn’t home when DHL attempted to deliver a package I could use e-mail to arrange for a delivery to another address on the following day.

However things have changed. DHL tried to deliver a package this week when Silke and I were both at work. Dealing with them afterwards turned out to be really frustrating:

  1. There was no useful information on the card: no tracking number, no sender address, not even the recipient.
  2. Instead of an e-mail address the card only listed a phone number. When I tried to call the phone number an automatic operator connected me to the local service centre which was already closed.
  3. When I called again on the next morning they still couldn’t tell me the recipient. As the package originated from another country they weren’t able to access the details.
  4. They could not arrange for a delivery attempt on the same day which meant I had to wait at least another day.
  5. When they insisted that I need to authorise the delivery to my work address via Fax I finally gave up. I decided to collect the package at the DHL service centre instead.
  6. DHL do of course not have a service centre in Cambridge. I will therefore have to drive to Bar Hill.
  7. When Silke and I finally arrived in Bar Hill we found out that the driving directions on the card had led us to the wrong DHL building.

It goes without saying that I’m really happy about all the improvements that DHL made to their customer service.