How not to handle bug reports

After installing Apple’s latest security update on my Mac I could no longer use the Emacs editor. The problem was easy to fix by correcting the permissions of the main binary.

I decided nevertheless to report this problem to Apple using their bug reporting system. A few days later Apple requested more information which I provided on the same day. Yesterday they closed my bug as a duplicate of another bug. Working as a software developer myself I considered this a reasonable course of action.

But when I logged into Apple’s bug reporting system this morning I discovered that I cannot access the bug that my bug is a duplicate of. As a result I will never know when the bug will be fixed and what caused it in the first place.

Thank you, Apple! 🙁